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Timeshare Rental Terms and Conditions

This is a timeshare rental on behalf of the owner/supplier facilitated by PlettAway (Pty) Ltd. PlettAway (Pty) Ltd is registered with the Property Practitioners Regulatory Authority, and all financial transactions are administered through the PlettAway Trust Account in accordance with the Act. 

UNIT SPECIFICS

All timeshare units and weeks are individually owned.

Rentals are subject to the “Resort House Rules.”

Daily servicing of units is included, with bath and beach towels provided.

This booking covers accommodation only; all meals and telephone expenses are the guest’s responsibility.

UNIT ALLOCATION

The resort reserves the right to change the unit number, provided it is of the same type and offers a similar view.

Guests may request a specific room view, but such requests are not guaranteed.

AGE REQUIREMENT

According to resort management rules, the individual signing the registration card and assuming responsibility must be at least 21 years old.

Unaccompanied underage individuals (those not accompanied by a person at least 21 years of age) will not be permitted to occupy the unit.

Special rules may apply to student week bookings, as provided by the resort management.

SMOKING POLICY

Smoking is strictly prohibited in the rooms and within the building. 

RESERVATION AND PAYMENT

Full payment is required within 48 hours in order to secure the booking.

Once funds have cleared into the Trust account, we will promptly issue a reservation confirmation.

By making payment for this booking, you acknowledge and accept all the terms and conditions outlined herein.

You authorize PlettAway to release full payment to the owner or supplier upon their provision of either the confirmation of reservation or the acquisition of a guest certificate in your name.

CANCELLATION POLICY

When renting an owner’s unit, it’s essential to be certain of your booking date, as our rentals are non-refundable, and rescheduling to an alternative date is not possible.

In the event of a cancellation, tenants have the option to transfer the booking to another party with the consent of the supplier. If our company successfully secures a replacement booking for your cancelled reservation, we will refund the re-booking amount received, less a 25% company administration fee. Please note that the rebooking is not guaranteed, and the price achieved for the re-rental will be determined by market conditions at that time, which may include factors like the time remaining before arrival and demand for that particular week.

PlettAway (Pty) Ltd cannot be held responsible for incorrect booking dates, cancellations due to flight disruptions, travel restrictions, changes in plans, disinclination to travel, or eviction from the resort due to non-compliance with resort management rules.

If your accommodation is booked for a specific event or festival, please verify those dates with the event organizers. We do not accept responsibility for cancellations resulting from changes in event dates, event cancellations, misquotation of event dates by the booking agent, or similar circumstances.

Please be aware that the resort management of the various resorts continuously strives to maintain high standards on the property for your convenience. As a result, maintenance and upgrades may occur during your stay.

Our company operates independently of the resort, all resort facilities and room descriptions are accurate and up-to-date to the best of our ability.

COVID-19 Related Cancellations

In the event of a Nationwide Lockdown or interprovincial travel restrictions within South Africa preventing a tenant from traveling to Plettenberg Bay for their booking period, the tenant will be refunded the rental amount paid as of the cancellation date, minus a 25% company administration fee.

For all other COVID-19 related cancellations and non-COVID-19 related cancellations, such as flight disruptions, beach closures, a rise in COVID-19 cases, the declaration of Bitou Municipal district as a hotspot area, and trade restrictions, the standard cancellation policy mentioned above will apply.

We recommend that you stay informed about travel advice and safety measures related to COVID-19 by visiting the Department of Health’s website at http://www.health.gov.za/ and the South African COVID-19 Portal at https://sacoronavirus.co.za/. Additionally, familiarize yourself with airline requirements for passenger safety, including mask mandates and COVID-19 testing requirements for transit and final destination passengers.

Please note that this information may change without notice, so it’s essential to stay updated on airline and government policies related to your transit and final destination at the time of booking, closer to your travel date, and just before traveling.

By choosing to travel during this time, you acknowledge the potential exposure to the Coronavirus and accept responsibility for understanding all relevant travel information and associated health risks. We hold no liability regarding these additional risks to the fullest extent permitted by law.

The Tenant hereby acknowledges and agrees that any amount(s) forfeited by them in terms of the provisions of cancellation clauses above are reasonable considering the nature of the service provided, the lengths provided for notice of cancellation and the reasonable prospects of the supplier or its agents to secure a replacement tenant and the general practice of the industry. 

THE COMPANY’S SERVICES

The Company operates a short-term rental agency that allows the general public to book holiday accommodation from various third-party suppliers.

SUITABILITY 

It is solely your responsibility to define and provide the correct information during the booking process, as well as to assess the suitability of the accommodation before booking. The Company may engage you via various communication channels, but it is still your responsibility to make the final assessment of suitability and to check the accuracy of all information before making a booking.

BOOKING IS DIRECTLY WITH THE SUPPLIER

Any reservation you make using The Company’s Services is booked for you directly with a third-party supplier (referred to as a “Supplier” or “Owner”). You acknowledge that The Company facilitates the booking process as a liaison between you and the Supplier. The Supplier undertakes to provide the agreed accommodation to you. Any rights or recourse you may have regarding the provided accommodation will be directly with the Supplier. However, The Company is always willing to assist wherever possible.

QUOTES, RATES AND PRICES

All rates published on this website are subject to change without notice. Furthermore, rates displayed anywhere on this website, other than a quotation, are to serve as guidelines only. Only quotations offered directly to a user constitute legal offers. Quotations are always subject to the availability of the Supplier. While The Company endeavours to display accurate prices at all times, pricing errors do occasionally occur. In such circumstances, The Company will reprice, even if the amount is included in a quotation or has already been paid for.

INSURANCE

The Company recommends that you seek out insurance products to adequately protect you from the risks associated with your booking. There are various risks associated with travel, and you understand that none of these are guarded against by The Company. For instance, you should ensure that you are adequately protected against loss for reasons of illness, cancellation, injury, damage to your baggage, theft, or any other possibility.

UNAVAILABLE BOOKINGS

In the unlikely event that, after you have made payment for a booking, a Supplier no longer has your selected accommodation available, The Company will undertake to find you a suitable alternative or, failing that, will assist as far as possible in recovering your funds from the Supplier.