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Privacy Policy

RESORTSONLINE.CO.ZA is committed to protecting your privacy.

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person.


This policy applies to you if you are:

  • a visitor to our website; or
  • a client (natural or juristic entity) that enquires about or makes use of our products and services.  A client would include but are not limited to guests, travel agents, timeshare owners, prospective guests, corporates, event organizers etc.  

Personal information

Personal information includes

  • information that we collect automatically when you visit our website namely RESORTSONLINE.CO.ZA
  • information we collect when you make use of the products and services as offered on our website;
  • information that we collect through various other means as covered later on in this policy; and
  • optional information that you provide to us voluntarily;

but excludes

  • information that has been made anonymous so that it does not identify a specific person;
  • permanently de-identified information that does not relate or cannot be traced back to you specifically;
  • non-personal statistical information collected and compiled by us; and
  • information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).


Common examples of the types of personal information which we may collect and process include your

identifying information – such as your title, name and surname, and identification number of any kind;

contact information – such as your phone number and email address;

address information – such as your residential address, postal address, business address, nationality and resident status

reservation information – arrival date, departure date, hotel name, Travel Agent information, Company information (e.g. Company Name, Address, VAT number), accompanying guest (can include details of children e.g. name and surname and age);

history and future reservation information – record of previous rentals or purchases including the price paid as well as future reservation details;

other information – personal preferences and waitlist requests

membership information –  membership number, timeshare units owned  

technical and location information – information that is generated as a result of for example using this website.

Acceptance and changes

Acceptance. When you use our services or products including this website, you accept this policy and any changes to it.

Changes. We may change the terms of this policy at any time by updating this web page. If you continue to use the website or our products and services following a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.


Automatically through the website. When you visit our website, we automatically collect your Internet usage information (including your IP address, browser details and usage information) through your browser, which we may use to display our website correctly, track your activities on it, or for other necessary purposes.


Cookies are important to the proper functioning of this site. This Website uses cookies in order to provide its services, to personalize content and to analyze usage. Data regarding your use of this website will be used for  social media, marketing and analysis. Our partners may combine this data with other data you have separately provided or which have been separately collected by them.

When accessing and making use of our website products and service offerings as well as at various other times

The other times as referred to here includes but are not limited to when making a reservation or an enquiry through this site, via email, telephone or enquiry.

You are not required to provide any personal information to us, unless and until you choose to make a reservation; purchase our products or make an enquiry or be waitlisted or sign up to one of our newsletters, which can be unsubscribed to at any time.

Once you register on our website, you will no longer be anonymous to us.

We will use the personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.

Purpose for collection

We may use or process personal information that you provide to us for the purposes intended when the information was provided to us.  We generally collect and process your personal information for various purposes, including:

to provide you use of our products and services – such as fulfilling the contract; managing our relationship with clients, before, during and after your booking, purchase or enquiry.

Consent to collection

We will obtain your consent (where required) to collect personal information in accordance with applicable law.


Our obligations

We may use your personal information to fulfil our obligations to you.

Messages and updates

We may send administrative messages and email updates to you about the website, our products and services that you have requested or received. We may wish to provide you with information about new features, products and services which we think you may be interested in. This means that in some cases, we may also send you primarily promotional messages. We will not send you promotional messages unless you have chosen to opt-into them (effective 1 July ’21) and we may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages.   We also allow you to opt-out from marketing related communication.


We may share your personal information with:

Anyone making a successful application for access in terms of PAIA;

Employees, that require the personal information to do their jobs and rendering our products and services to you.

Third parties and other companies in our group for the purposes of fulfilling our obligations to you,

Change of ownership

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.


We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We implement disaster recovery procedures where appropriate.


Access. You may ask us to provide you with a description of the personal information that we hold on you, correct or update it or delete it (provided that we do not need it to fulfil our obligations to you or applicable law does not require us to keep it). We will take all reasonable steps to verify your identity before doing so. We may charge a fee to recoup our costs associated with this request if there is a cost to us associated with it and provided that applicable law allows us to do so. Please contact us with your name and any other information needed to identify you correctly if you want access to information or want us to correct, update or delete it.

Accuracy. We will do our best to keep your personal information that we collect accurate, complete, and up to date.

Participation. We may ask you to update your personal information from time to time, but will take steps to verify your identity to prevent unauthorised access when doing so.

Retention. We will only keep your personal information for as long as is necessary to fulfil our obligations to you, unless you have given us permission to keep it longer or we are otherwise legally allowed to do so.

Transfer. We may transfer your personal information outside of the country in which it was collected to a foreign country. You consent to us processing your personal information in a foreign country with less stringent data protection laws than the country in which it was Limitation


Updating or removing. You may update or remove your personal information:

  1. through our website or application; or
  2. by contacting us.

Limitation. We are not responsible for anyone else’s privacy policies or practices.

Enquiries. Please contact us by email if you have any questions about this privacy policy or how we handle your personal information. [email protected]